SHIPPING & RETURNS INFORMATION

 
SHIPPING

ORDERS WITHIN AUSTRALIA 
Orders within Australia are shipped via an Express Courier Service with signature on delivery, tracking and insurance. Orders can be tracked through the shipping website. Once your item has been dispatched we will notify you via email and provide a tracking number, order should arrive within 5 business days for metro areas, please allow up to 7 days for regional areas. Alternatively, your order status and details can be found in 'My Account' on the AUTORE website.
 
Orders may also be made and submitted by contacting a member of our Customer Service team directly by telephone (+61 2 9285 2222) during normal business hours (i.e. Monday to Friday between 8.30am and 5.30pm AEST).
 
INTERNATIONAL SHIPPING
Orders outside Australia are shipped via a reliable Courier Service at a Flat Rate of $70 AUD and should arrive within 7 business days for metro areas, please allow up to 10 days for regional areas. This does not include taxes, customs or duties which may apply in the destination country and will be payable by you.
 
PLEASE NOTE: The above delivery times are estimates only and AUTORE cannot be accountable for late deliveries. Please provide AUTORE with correct shipping/delivery information as we will not be held responsible for incorrectly entered addresses or an address that is not recognised by our reliable shipping services. We are unable to redirect orders after items have been dispatched and we cannot refund or replace items that are tracked as being delivered.
 
RETURNS

RETURNS POLICY 
Customer satisfaction is important to us! If you are unhappy with the jewellery you received for any reason, simply return it to us and we will provide a refund under the following conditions:
 
  • Jewellery must be returned within 14 days of dispatch
  • Jewellery must be in saleable condition with all tags attached
  • Jewellery must not be worn, damaged or altered
  • Sale items cannot be returned unless deemed faulty.
 
Items sent back to AUTORE will be at the expense of the customer. We will not refund goods that have been worn or show obvious signs of wear. If the product is damaged, not in its original saleable condition or show signs of wear, the product will be returned to the buyer at their own expense. We do not accept exchanges.
 
Please allow up to 7 days for the parcel to reach us and to process the return. We recommend you send your item back using a trackable service so you know when we've received it. You can always contact us if you have any queries. AUTORE cannot be held responsible for parcels without tracking that have not been received back. From there, the funds can take between 24-72 hours to clear. PayPal refunds are instant once processed. Please note AUTORE does not refund any shipping costs incurred.
 
Refunds will generally be made in the form of the original payment. If, for any reason, this is not possible (e.g. expiry of credit card) it will be necessary to agree another method of refund. We will not refund any local taxes, customs or duties paid in the country of import by international customers.
 
To return an item please fill out our returns form and include it in the returned package.

Download form here

Please send all returns to :
 
AUTORE Pearls
Governor Macquarie Tower
Level 32/1 Farrer Place
SYDNEY NSW 2000
 
If you have any questions please email returns@autorepearls.com.au

EXCHANGES
We will not accept any exchanges, if you would to change your item within 14 days of purchase, please get in touch with our customer service team and we will issue a refund as per the terms listed on our website.
 
DAMAGED/FAULTY JEWELLERY
In case of receiving a faulty item, a refund can be given upon inspection of the item or the item. Manufacturing faults do not include: damage or wear and tear, oxidized or fading plating, broken chain, cracked or broken stones or bending of rings or earrings etc. In order to maintain your jewellery in perfect condition, we recommend following our care instructions found here.
 
REPAIRS
We offer 12 month guarantee for any manufacturing defects on our products. Products purchased by the customer on www.autorepearls.com.au can be returned for repair or servicing by contacting our customer service team. Other than in respect of a defect, repairs of a product may incur a fee. Repairs are subject to review of our in house repairs team.

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