[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.5.6″ use_background_color_gradient=”on” background_color_gradient_start=”rgba(0,0,0,0.25)” background_color_gradient_end=”rgba(0,0,0,0.25)” background_color_gradient_overlays_image=”on” background_image=”https:\/\/autorepearls.com.au\/wp-content\/uploads\/2020\/07\/autore_story_banner_cropped1@2x.jpg” custom_padding=”130px||130px||true|false” custom_padding_tablet=”130px||130px||false|false” custom_padding_phone=”90px||90px||false|false”][et_pb_row _builder_version=”4.4.6″][et_pb_column type=”4_4″ _builder_version=”4.4.6″][et_pb_text _builder_version=”4.5.6″ header_2_text_color=”#ffffff” header_2_font_size=”55px”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.4.6″ custom_padding=”||0px||false|false”][et_pb_row _builder_version=”4.4.6″][et_pb_column type=”4_4″ _builder_version=”4.4.6″][et_pb_text _builder_version=”4.5.6″ _module_preset=”default” text_orientation=”center” hover_enabled=”0″ header_2_font_size_tablet=”30px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|desktop” sticky_enabled=”0″]<\/p>\n
[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#9c9781″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#9c9781″ icon_color=”#9c9781″ use_icon_font_size=”on” icon_font_size=”28px” module_class=”faqtoggles” _builder_version=”4.6.3″ _module_preset=”default” toggle_text_color=”#9c9781″ toggle_font_size=”34px” toggle_line_height=”1.3em” body_line_height=”1.9em” body_link_font=”|700|||||||” hover_enabled=”0″ toggle_font_size_tablet=”28px” toggle_font_size_phone=”” toggle_font_size_last_edited=”on|phone” sticky_enabled=”0″][et_pb_accordion_item title=”How do I clean my jewellery? ” open=”on” _builder_version=”4.5.6″ _module_preset=”default”]<\/p>\n
For Autore Pearls recommendation on how to clean your jewellery, please view our care guide here<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I look after my pearls? ” _builder_version=”4.5.6″ _module_preset=”default” open=”off”]Pearls are an organic gemstone and require special care, to view our care guide please click here<\/a>[\/et_pb_accordion_item][et_pb_accordion_item title=”What type of metals does Autore Pearl\u2019s use? ” _builder_version=”4.5.6″ _module_preset=”default” open=”off”]Autore Pearls have a variety of different metals which have been carefully selected to suit the design of each piece including 18k Gold, Gold Vermeil and Sterling Silver. Each piece will include in the details the type of metal used. [\/et_pb_accordion_item][et_pb_accordion_item title=”Why is my piece of Sterling Silver or Gold Vermeil jewellery tarnishing? ” _builder_version=”4.5.6″ _module_preset=”default” open=”off”]<\/p>\n Tarnishing can occur when your jewellery comes into contact with oils, sweat, acidic materials or harsh chemicals and there is a reaction which causes corrosion of the plating. Looking after your jewellery will ensure it retains its shine and lustrous appearance. View our care guide here<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How often do I need to have my jewellery re-plated? ” _builder_version=”4.6.3″ _module_preset=”default” hover_enabled=”0″ open=”off” sticky_enabled=”0″]<\/p>\n We recommend that you re-plate your jewellery every 2 years, however if you look after your piece, you might not need to! If you would like to re-plate your jewellery, please send through an email to pearl@autorepearls.com.au<\/a> Pricing starts at AUD $100 for this service.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_divider _builder_version=”4.5.6″ _module_preset=”default” custom_margin=”100px||50px||false|false”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.4.6″][et_pb_column type=”4_4″ _builder_version=”4.4.6″][et_pb_text _builder_version=”4.5.6″ _module_preset=”default” text_orientation=”center” hover_enabled=”0″ header_2_font_size_tablet=”30px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|desktop” sticky_enabled=”0″]<\/p>\n [\/et_pb_text][et_pb_accordion open_toggle_text_color=”#9c9781″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#9c9781″ icon_color=”#9c9781″ use_icon_font_size=”on” icon_font_size=”28px” module_class=”faqtoggles” _builder_version=”4.5.6″ _module_preset=”default” toggle_text_color=”#9c9781″ toggle_font_size=”34px” toggle_line_height=”1.3em” body_line_height=”1.9em” body_link_font=”|700|||||||” toggle_font_size_tablet=”28px” toggle_font_size_phone=”” toggle_font_size_last_edited=”on|phone”][et_pb_accordion_item title=”I want to buy a specific piece but it is sold out” open=”on” _builder_version=”4.5.6″ _module_preset=”default”]<\/p>\n If the piece you are interested in is out of stock, please get in touch with us as we can place a special order for you. Please note special orders have a production time of 6-8 weeks.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Do the pieces come with warranty? ” _builder_version=”4.5.6″ _module_preset=”default” open=”off”]<\/p>\n We offer a 12 month warranty from the date of purchase against manufacturing defects in material(s) and\/or workmanship. Tarnishing of Sterling Silver or Gold Vermeil is not a manufacturing defect and are not covered under the Autore Pearls warranty.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Do you ship internationally? ” _builder_version=”4.5.6″ _module_preset=”default” open=”off”]<\/p>\n Yes, we ship internationally. <\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How much is shipping? ” _builder_version=”4.5.6″ _module_preset=”default” open=”off”]<\/p>\n Orders within Australia are complimentary and are shipped via an Express Courier Service with signature on delivery, tracking and insurance. Once your item has been dispatched we will notify you via email and provide a tracking number, order should arrive within 5 business days for metro areas, please allow up to 7 days for regional areas.<\/p>\n Orders outside Australia are shipped via a reliable express Courier Service at a Flat Rate of $70 AUD and should arrive within 7 business days for metro areas, please allow up to 10 days for regional areas. This does not include taxes, customs or duties which may apply in the destination country and will be payable by you.<\/p>\n PLEASE NOTE: The above delivery times are estimates only and Autore Pearls cannot be accountable for late deliveries. Please provide Autore Pearls with correct shipping\/delivery information as we will not be held responsible for incorrectly entered addresses or an address that is not recognised by our reliable shipping services. We are unable to redirect orders after items have been dispatched and we cannot refund or replace items that are tracked as being delivered.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”When will I receive my order? ” _builder_version=”4.5.6″ _module_preset=”default” open=”off”]<\/p>\n In Australia, orders should arrive within 3-5 business days for metro areas, and up to 7 days for regional areas.<\/p>\n Internationally, orders should arrive within 7 business days for metro areas, and up to 10 days for regional areas.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I track my order? ” _builder_version=”4.5.6″ _module_preset=”default” open=”off”]Once your item has been dispatched we will notify you via email and provide a tracking number. Orders can be tracked through the shipping website[\/et_pb_accordion_item][et_pb_accordion_item title=”Do I need to be home when my order is delivered? ” _builder_version=”4.5.6″ _module_preset=”default” open=”off”]Yes, we send orders via an insured courier service which will require a signature on delivery. [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I know what size to buy? ” _builder_version=”4.5.6″ _module_preset=”default” open=”off”]<\/p>\n Please view our size guide<\/a> for an indication on Necklace, Ring & Bracelet sizing<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Please view our size guide for an indication on Necklace, Ring & Bracelet sizing ” _builder_version=”4.5.6″ _module_preset=”default” open=”off”]Customer satisfaction is important to us! If you are unhappy with the jewellery you received for any reason, simply return it to us and we will provide a refund under the following conditions:<\/p>\n Items sent back to Autore Pearls will be at the expense of the customer. We will not refund goods that have been worn or show obvious signs of wear. If the product is damaged, not in its original saleable condition or show signs of wear, the product will be returned to the buyer at their own expense.<\/p>\n Please allow up to 7 days for the parcel to reach us and to process the return. We recommend you send your item back using a trackable service so you know when we\u2019ve received it. You can always contact us if you have any queries. Autore Pearls cannot be held responsible for parcels without tracking that have not been received back. From there, the funds can take between 24-72 hours to clear. PayPal refunds are instant once processed. Please note Autore Pearls does not refund any shipping costs incurred.<\/p>\n Refunds will generally be made in the form of the original payment. If, for any reason, this is not possible (e.g. expiry of credit card) it will be necessary to agree another method of refund. We will not refund any local taxes, customs or duties paid in the country of import by international customers.<\/p>\n To return an item please send us an email for instructions.<\/p>\n Please send all returns to :<\/p>\n AUTORE PEARLS<\/strong> If you have any questions please email\u00a0pearl@autorepearls.com.au<\/a>[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you exchange items?” _builder_version=”4.5.6″ _module_preset=”default” open=”off”]<\/p>\nOrder Details <\/h2>\n
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\nGovernor Macquarie Tower
\nLevel 32\/1 Farrer Place
\nSYDNEY NSW 2000<\/p>\n